Player Protection Policy
Responsible Gaming at g bajee
g bajee is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Gambling is entertainment — and we want to keep it that way. This page outlines the tools, resources, and support available to help you stay in control.
Our Commitment
Safe Play at g bajee
Player Protection First
Every feature, every tool, and every policy at g bajee is built with one priority above all others — the safety and wellbeing of our players. Responsible gaming is not an afterthought; it is central to how we operate.
Play Within Your Means
We encourage all players to set personal budgets before playing, treat gambling as entertainment rather than income, and never chase losses. Keeping track of your time and spending is the foundation of a healthy gaming experience.
Always Here to Help
Our dedicated support team is available 24/7 to assist any player who feels that gambling is no longer fun. Whether you need a spending limit, a break, or a permanent self-exclusion, our team will act quickly and without judgment.
No Predatory Marketing
g bajee does not send bonus promotions or re-engagement campaigns to players who have set responsible gaming limits or activated self-exclusion. We will never use marketing tactics that could undermine a player's decision to take a break.
Strict 18+ Enforcement
Access to g bajee is strictly limited to adults aged 18 and above. We employ robust age-verification checks during account registration and maintain the right to request additional identity documentation at any time to confirm a player's age.
Reality Check Reminders
Players can opt in to receive regular session-time reminders so they stay aware of how long they have been playing. These reality check alerts help maintain perspective and encourage informed decisions about continuing or stopping a session.
At g bajee, we believe that online gambling can be a genuinely enjoyable pastime when approached with the right mindset and clear boundaries. Our platform offers thousands of casino games and sports betting markets — from live cricket BPL action to classic slot machines — and we want every player in Bangladesh to engage with these offerings safely and sustainably.
Responsible gaming is a shared responsibility. g bajee provides the tools and information; you make the choices. We are committed to making sure those choices are always informed ones. If at any point you feel that your gambling habits are changing in ways that concern you, we strongly urge you to use the tools described on this page or to reach out to our support team immediately.
Age Restriction
18+ Age Verification
g bajee operates a strict minimum age policy. All players must be aged 18 years or older to register an account, make a deposit, or place any bet on the platform. This is a non-negotiable requirement and applies to every player in Bangladesh and any other jurisdiction from which g bajee accepts registrations.
Verification at Registration
During the account registration process, all players are required to confirm that they are 18 years of age or older by checking a mandatory declaration. This self-declaration is the first line of defence, but it is not the only one. g bajee reserves the right to request formal identity verification documents — such as a Bangladesh National Identity Card (NID) or passport — at any point, and particularly before processing a player's first withdrawal.
KYC Verification Process
Our Know Your Customer (KYC) verification process requires players to submit a valid, government-issued photo ID and, in some cases, proof of address. Documents are reviewed by our compliance team, and accounts may be suspended pending verification if there is any reason to believe that a player may be under the minimum age. All KYC data is handled in accordance with our Privacy Policy and stored securely using 256-bit SSL encryption.
Protecting Minors
If you share a device with others — including family members — we strongly recommend using device-level parental controls and keeping your g bajee account credentials private. Never allow anyone under 18 to access your account or play on your behalf. If you believe a minor has registered on g bajee, please contact us immediately at [email protected].
Spending Controls
Deposit & Spending Limits
One of the most effective ways to keep your gambling under control is to set a firm budget before you start playing — and stick to it. g bajee provides flexible deposit limit tools that allow you to cap the amount of money you can deposit into your account over a defined time period.
Setting a deposit limit is free, immediate, and entirely within your control. We encourage every player to use these tools proactively, before a problem develops — not just as a reactive measure after issues have arisen.
Daily Limit
Set a maximum deposit amount per 24-hour period. Once reached, no further deposits will be accepted until the next daily reset. Ideal for players who want tight, short-cycle spending control.
Takes effect immediatelyWeekly Limit
Cap your total deposits across any rolling 7-day window. A weekly limit gives you a broader budget view and prevents overspending across multiple sessions throughout the week.
Takes effect immediatelyMonthly Limit
Set a maximum deposit total for any rolling 30-day period. A monthly cap is particularly useful for players who prefer to plan their entertainment budget on a monthly basis alongside other expenses.
Takes effect immediatelyLoss Limit
In addition to deposit limits, you can set a maximum loss threshold per day, week, or month. When your net losses reach the set amount, g bajee will prevent further wagers until the limit period resets.
24h cooling period to increaseImportant Rules About Limit Changes
- Decreasing a limit takes effect immediately — the tighter restriction applies as soon as you save the change.
- Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This delay is intentional and is there to protect you from impulsive decisions made during a losing session.
- Limits can be set and managed from your account settings dashboard at any time.
- If you need assistance setting up limits, our support team is available 24/7 at [email protected].
All deposit and loss limit amounts on g bajee are displayed in Bangladeshi Taka (৳). If you are unsure what a reasonable budget looks like for your personal financial situation, a good starting point is to set a monthly deposit limit equal to the amount you would comfortably spend on other forms of entertainment, such as dining out or attending events — and treat any winnings as a bonus, not an expectation.
Take a Break
Time-Out & Cool-Off Periods
Sometimes all you need is a short break. g bajee's time-out feature allows you to temporarily suspend your account for a defined period — during which you cannot log in, deposit, or place any bets. Your account data is preserved and your account can be reopened when the time-out period ends.
A time-out is not the same as self-exclusion (see the next section). It is a gentler, shorter-term tool designed for players who feel they need a pause but do not want to permanently close their account. Choose the duration that feels right for your situation.
24 Hours
A single-day pause. Good for cooling down after a frustrating session.
7 Days
A week-long break to reset your perspective and reassess your habits.
30 Days
A full month away from the platform — a meaningful pause with clear benefits.
Custom Duration
Set a time-out for any number of days between 1 and 180 to suit your personal needs.
How to Activate a Time-Out
- Log in to your g bajee account.
- Navigate to your Account Settings and select the "Responsible Gaming" section.
- Choose "Time-Out" and select your preferred duration.
- Confirm your selection. The time-out takes effect immediately.
Alternatively, you can contact our 24/7 support team at [email protected] and request a time-out on your behalf. Support agents can activate a time-out instantly. During a time-out, you will not receive any promotional emails or bonus communications from g bajee.
Serious Measure
Self-Exclusion
Self-exclusion is our most serious responsible gaming tool. It is designed for players who recognise that gambling has become, or is becoming, a significant problem in their life and who want to take a firm, lasting step back from the platform. When you self-exclude, your g bajee account is permanently suspended for the duration of the exclusion period, and we make every reasonable effort to prevent you from registering a new account during that time.
Self-exclusion is not reversible before the chosen period ends. Please consider this decision carefully. If you are unsure whether self-exclusion or a shorter time-out is more appropriate, we recommend speaking to our support team first — they can discuss your situation confidentially and help you choose the right tool.
What Self-Exclusion Includes
Your account is immediately suspended — you cannot log in or place bets for the duration of the exclusion.
All marketing, promotional, and bonus communications are stopped immediately and for the full exclusion period.
Any pending withdrawals of real-money winnings already requested before exclusion will be processed normally.
Your account data is securely retained for the duration of the exclusion and any applicable legal retention periods.
If you attempt to register a new account during your exclusion period, g bajee will close it upon discovery.
Self-exclusion records are kept permanently and are never deleted — even if your account is later reopened after the exclusion expires.
Available Exclusion Periods
6 Months — A meaningful medium-term exclusion for players who need a significant break and time to seek support.
1 Year — A full year away from g bajee. Strongly recommended for players experiencing moderate problem gambling behaviour.
3 Years — An extended exclusion for players who require a long-term barrier to access the platform.
5 Years — A five-year exclusion for players with serious, persistent problem gambling concerns.
Permanent (Lifetime) — A permanent, irrevocable closure of your account. This cannot be undone under any circumstances. We strongly recommend seeking professional support alongside this option.
How to Request Self-Exclusion
To activate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered account email address and your preferred exclusion duration. Our team will process your request immediately — typically within one hour of receipt — and will send you a confirmation once your account has been suspended.
You may also initiate self-exclusion from within your account settings under the "Responsible Gaming" section. Self-exclusion takes effect the moment it is confirmed, with no delay.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If several of these apply to you — or to someone you know — it is important to take action promptly.
If you recognise three or more of these warning signs in yourself, we strongly encourage you to use g bajee's responsible gaming tools immediately — set a deposit limit, activate a time-out, or contact our support team to discuss self-exclusion. You do not need to wait until gambling has caused serious financial or personal harm to seek help. Early action is always more effective.
Get Help
Support & External Resources
If you believe gambling is causing harm to you or someone close to you, professional support is available. The organisations listed below offer confidential advice, counselling, and practical guidance for people affected by problem gambling. g bajee encourages all players to reach out — speaking to a professional is a sign of strength, not weakness.
National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides free, confidential telephone support for individuals experiencing mental health distress, including issues related to compulsive gambling behaviour. Support is available in English and Bengali.
BangladeshGamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others to recover from a gambling problem. Meetings and online resources are available globally.
InternationalGamCare
GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their trained advisers offer free, confidential help through online chat, telephone, and forum communities — available 24 hours a day.
InternationalBeGambleAware
BeGambleAware provides resources and tools to help people keep gambling under control, as well as a directory of treatment services for those who need professional help. Their website offers a free self-assessment quiz to help you gauge your current risk level.
InternationalLocal Healthcare Providers
If you are based in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh, your local hospital or community health centre can refer you to a qualified counsellor or psychologist who specialises in addiction and compulsive behaviour.
BangladeshGordon Moody Association
The Gordon Moody Association provides residential rehabilitation programmes and online therapy specifically designed for people with severe gambling addictions. Their structured treatment approach has helped thousands of people reclaim control of their lives.
InternationalSupporting a Friend or Family Member
Problem gambling affects not only the individual player but also their family, friends, and colleagues. If someone close to you is showing signs of problem gambling, it can be difficult to know how to help. The most important thing you can do is approach the conversation with empathy and without judgment. Avoid blame, ultimatums, or threats — these rarely help and can drive the person further into isolation.
Encourage the person to seek professional support and offer to accompany them if they are willing. Many of the organisations listed above also provide resources specifically for friends and family members of problem gamblers. You do not have to manage this situation alone.
If you are concerned that a g bajee account belonging to a family member is contributing to a gambling problem, you can contact us at [email protected]. While we are bound by our Privacy Policy and cannot share account-specific information with third parties, we can discuss the responsible gaming tools available and, in appropriate circumstances, take protective action on an account.
We Are Here
Contact Our Support Team
Need Help? Reach Out Now
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk to someone about your gambling habits, we are here — confidentially and without judgment.
All responsible gaming requests are treated as a priority and are handled by trained support staff. Responses to self-exclusion and time-out requests are typically processed within one hour.
Send your request to:
Available 24 / 7 — Bangladesh Standard Time (BST, UTC+6)
When contacting support about responsible gaming, please include your registered account email address and a brief description of what you need. Our team will respond as quickly as possible and will always treat your request with the utmost care and confidentiality.
g bajee is committed to continuous improvement in responsible gaming standards. We regularly review our tools, policies, and training to ensure we remain a platform that players in Bangladesh can trust — not just to deliver great games, but to genuinely look after their wellbeing.
Enjoy g bajee — Safely and Responsibly
Ready to play? g bajee offers 4,200+ games and live cricket betting for players across Bangladesh. Set your limits, play within your means, and make the most of everything our platform has to offer.