g bajee Privacy Policy

g bajee collects personal information from you in several ways — directly when you register an account or interact with our platform, automatically when you browse and play, and occasionally from trusted third-party sources as part of our verification and fraud-prevention processes. We collect only the minimum data necessary for each stated purpose.

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact our support team, or participate in a promotion on g bajee, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Verification Data: Copies of government-issued identification documents such as your Bangladesh National Identity Card (NID) or passport, submitted during our Know Your Customer (KYC) verification process.
• Financial Data: Payment method details necessary to process deposits and withdrawals, including mobile banking account numbers (bKash, Nagad, Rocket, Upay) and bank account or card details (Visa, Mastercard, Dutch-Bangla Bank, City Bank). Full card numbers are never stored on our servers — payment processing is handled by our certified payment partners.
• Communications Data: Records of your correspondence with our customer support team, including live chat transcripts and emails.
• Preference Data: Your chosen platform language, notification preferences, and any responsible gaming limits you have set.

1.2 Information Collected Automatically

When you access and use the g bajee platform, certain technical and behavioural data is collected automatically by our systems:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, wagers placed, session duration, click-through paths, and feature interactions within the platform.
• Transaction Data: Records of all deposits, withdrawals, wagers, bonus claims, and account balance movements associated with your account.
• Location Data: Approximate geographic location derived from your IP address, used to ensure compliance with our geographic access restrictions and to detect unusual account activity that may indicate fraud.
• Cookie & Tracking Data: Data collected via cookies and similar technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

In certain circumstances, g bajee may receive personal data about you from trusted third-party sources, including:

• Identity verification and KYC service providers who assist in confirming the authenticity of documents you submit.
• Payment service providers and financial institutions who may share transaction-related information as part of the deposit or withdrawal process.
• Fraud detection and anti-money laundering screening services.
• Publicly available sources, such as sanctions lists and politically exposed persons (PEP) databases, which we are required to screen against as part of our compliance obligations.

In all cases, personal data received from third parties is treated with the same level of care and confidentiality as data you provide directly.

1.4 Data Collected from Minors

g bajee's platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover or are notified that personal data has been collected from a person who was under 18 at the time of collection, we will promptly close the relevant account and delete all associated personal data. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

g bajee does not sell your personal data. We share personal data with third parties only where strictly necessary to deliver our services, fulfil legal obligations, or protect the security and integrity of the platform. All third-party service providers who handle player data on our behalf are subject to contractual data protection obligations.

3.1 Categories of Third-Party Recipients

• Payment Processors: Providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for their data handling practices.
• Banking Partners: Where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), your account and transaction data is shared as required to complete the transfer.
• KYC & Identity Verification Providers: Specialised third-party services that assist us in verifying the authenticity of identity documents submitted during account verification.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player identifier and session data in order to deliver their game content and maintain game integrity records. These providers do not receive your full name, contact details, or financial data.
• Fraud Prevention & AML Services: Third-party services that screen transactions and account activity against fraud databases, sanctions lists, and PEP registries.
• Platform Technology Partners: Cloud hosting, server infrastructure, and platform software providers who process data on our behalf under strict contractual data processing agreements.

3.2 Legal Disclosures

g bajee may disclose your personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud and money laundering. In such cases, we will disclose only the minimum data required and will seek to notify you of the disclosure where legally permitted.

3.3 Business Transfers

In the event that g bajee undergoes a merger, acquisition, restructuring, or sale of assets, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy, and we will notify affected players via the Platform or by email prior to any such transfer taking effect.

g bajee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

5.1 Secure Deletion

When personal data reaches the end of its applicable retention period, it is securely deleted from our active systems. Where permanent deletion is not immediately possible (for example, data stored in backup archives), the data is isolated, access-restricted, and purged at the earliest practicable opportunity during the next scheduled backup cycle.

5.2 Data Storage Location

Personal data collected by g bajee is stored on servers located in secure data centres. Where data is processed or stored outside of Bangladesh, g bajee ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections afforded within Bangladesh, including contractual data transfer mechanisms with our service providers.

g bajee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated regularly in response to evolving threats and best practices.

7.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and our servers is encrypted using industry-standard TLS protocols, preventing interception by third parties.
• Encrypted Data Storage: Sensitive data fields — including payment details, identity document references, and authentication credentials — are encrypted at rest using strong symmetric encryption.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a modern, salted cryptographic hashing algorithm prior to storage.
• Firewalls and Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems that monitor for and block suspicious access patterns.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their g bajee accounts for an additional layer of login security.
• Regular Security Audits: g bajee conducts periodic internal and third-party security assessments, including penetration testing, to identify and remediate vulnerabilities proactively.

7.2 Organisational Safeguards

• Access to player personal data is restricted to authorised personnel on a strict need-to-know basis.
• All staff with access to personal data receive regular data protection and security awareness training.
• Third-party service providers are vetted for security compliance before being granted access to any player data and are bound by contractual data processing agreements.
• A documented incident response procedure is in place to ensure that any personal data breach is identified, contained, and — where legally required — reported to relevant authorities and affected individuals without undue delay.

7.3 Your Role in Security

While g bajee takes extensive measures to protect your data, the security of your account also depends on your own practices. We strongly recommend that you use a unique, strong password for your g bajee account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately at [email protected].